Policies
Cancellations Policy
If you do need to cancel your stay here are our cancellation terms.
Any cancellation must be in writing via email and will only be effective once we send written confirmation of the cancellation to you.
Cancellations more than 28 days before arrival will be charged 30% of the total Reservation cost.
If you cancel less than 28 days from the date of your booking,100% of the total Reservation cost will be retained. If we successfully re-market the dates we will provide a credit note for 100% of the cost of your booking. If we cannot re sell the dates the total costs will be retained.
If you do not show up, you will be charged 100% of the total Reservation cost and no refund.
When writing to you to confirm your cancellation, we will provide details of what (if anything) is owing to you and any deductions we have made.
If you are unable to travel to Heather and Stone for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.
If you leave early for any reason Heather and Stone will not issue any refund for unused nights.
Heather and Stone reserve the right, at all times, without statement of reason, to refuse or cancel a booking.
We strongly recommend that you take out travel insurance at the time of booking ensuring it has cancellation cover. Whilst we allow you to cancel your stay, we cannot guarantee that we will be able to refund any part of the payments you have already made.
If we cancel your stay, in the unlikely event that we need to cancel your stay, we shall inform you as soon as possible, and refund all monies paid to us by you within 14 days.
If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.
If you are unable to travel due to personal illness (e.g. Covid or other sickness), our cancellation policy will apply.
When writing to you to confirm your cancellation, we will provide details of what (if anything) is owing to you and any deductions we have made.
If you are unable to travel to Heather and Stone for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.
If you leave early for any reason Heather and Stone will not issue any refund for unused nights.
Heather and Stone reserve the right, at all times, without statement of reason, to refuse or cancel a booking.
We strongly recommend that you take out holiday/travel insurance at the time of booking ensuring it has cancellation cover.
If we cancel your stay, in the unlikely event that we need to cancel your stay, we shall inform you as soon as possible, and refund all monies paid to us by you within 14 days.
If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.
If you are unable to travel due to personal illness (e.g. Covid or other sickness), our cancellation policy will apply.
If you are unable to travel to Heather and Stone for any reason, or do not arrive on the day of check-in, this will be treated as a cancellation and is non refundable.
If you leave early for any reason Heather and Stone will not issue any refund for unused nights.
Heather and Stone reserve the right, at all times, without statement of reason, to refuse or cancel a booking.
We strongly recommend that you take out holiday/travel insurance at the time of booking ensuring it has cancellation cover.
If we cancel your stay, in the unlikely event that we need to cancel your stay, we shall inform you as soon as possible, and refund all monies paid to us by you within 14 days.
If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.
If you are unable to travel due to personal illness (e.g. Covid or other sickness), our cancellation policy will apply.
Complaints Policy
We try exceptionally hard to ensure your stay with us is memorable for all the right reasons, and our returning guests testify to the excellence of our service. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to us immediately it becomes apparent, thereby giving us the opportunity to correct the situation.
Data Policy
We know that looking after your data is very important. If you have any questions or suggestions about data or privacy, please do not hesitate to contact us. hello@heatherandstone.co.uk.
This website is owned and operated by Heather and Stone. It is our policy to respect privacy regarding any information we may collect while operating our website. We have a policy for you to understand how we collect, use, communicate and disclose personal information.